Política de reembolso

By placing an order, the customer accepts both the Shipping Policy and Refund Policy.

How do I return an item?

We offer refunds for damaged items, wrong items, or lost items. For any other concern, please contact us to arrange a return. Any claims for damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, a package will be considered lost and refunded if not delivered within 30 business days. 

If you would like to return an item, please get in touch at support@witchofdusk.com. Let us know why, and please attach an image or two!

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I received an incorrect/damaged item, what do I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@witchofdusk.com within 2 weeks time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

My item should be here by now, but I don't have it?

Sometimes mail items get lost! If it has been 30 business days since the ship date, please contact us so we can offer a refund or replace the items. 

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@witchofdusk.com with your order number.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include your name and order number in the return package. 

To start a return, you can contact us at support@witchofdusk.com with a description and photo of the item. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.